Chrissy McRoberts DDL, PC, is the creator and co-owner of DOG EAT DOG.
I am Chrissy McRoberts DDL, PC (Dedicated Dog Lover), (Proud Canadian). I always wanted credentials to follow my name and now seemed like the perfect opportunity to test them out.
FYI, the unbridled sense of humour that I have unleashed has served me well in all facets of life. I am celebrating a life of fifty years filled with experiences in the Canadian Military, hotel management, self-employment, and divorces (two in fact – what doesn’t kill us makes us stronger), two incredible children and dogs.
Without a doubt, I was gifted with the ability to read people, which laid the groundwork for a lifetime career in customer service. It has served me so well, in fact, I felt prompted to share my unorthodox customer service practices in an upcoming Podcast (launch date June 2021) (strong language and brutal honesty).
Imagine a gift store atmosphere filled with a warm yellow glow from rustic-industrial lighting, rusty tin walls, recycled wood slats, and the faint snoring of my two Old English bulldogs, Legend and Fable (that provides necessary character). Above the music and chatter, my colourful vocabulary floats throughout the building like a chorus of angels (Hells Angels version). This store is a replica of my personality which is best described as “Hallmark & Spencer’s having a drunken one-night stand.” Customers exude laughter, excitement, comfort, and loyalty, which endorses our business plan and behaviours. Every day starts with a shot of Bailey’s in my latte, selecting a whimsical t-shirt riddled with dark humour and dog hair followed by a NETMA (Nobody Ever Tells Me Anything) meeting with my business partner. Proprietors and routines are the keys to my success!
What is my recipe for strong customer service skills? Transparency is effortless and, comforting the needs of my clients (not that they necessarily care for my bubbly personality) while creating a relaxed atmosphere will assist them with feeling an authentic connection.
Finally, in a world of pm’s and dm’s let’s develop stronger customer service skills and leave the texting for after-hours and memes.